A customer of mine needed a replacement black out blind for a Velux window. I\'ve never worked on a Velux system before but was really impressed with the quality and accuracy of the replacement parts and, in particular, the fitting instructions.
Whilst Im delighted with the product, the delivery arrived several days before it was expected. I was out at the time and the boxes were left on my doorstep in the rain. I received no notification so made no alternative arrangement (ie delivery to a neighbour,). Fortunately they werent stolen or rain damaged but this is definitely an area for improvement.
Very disappointed. Put blind up today, only to discover 3 pin holes and a dirty mark when we unrolled blind. Have emailed today requesting replacement blind. My overall assessment of the company will be based on how quickly the blind is replaced.
Happy to purchase from you again. I\'m also happy to share my experience with others. Well done you *****
Velux spares and fitting kit was readily available. Good support videos on YouTube. Delivery time was very long.
The solar blinds work great in terms of operation and blackout effectiveness, however from an aesthetic perspective, they crinkle around the sides when closing/closed which is quite unsightly and wasn\'t expect from such a premium product. It\'s not so bad when fully closed as the blackout nature makes the area very shadowed but means we wouldn\'t be able to ever have them partially closed.