The goods were delivered to the wrong address - no response to repeated attempts to contact and get this rectified - complete failure of order - not good..
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are happy to have been informed that you have received your parcel meanwhile. Please accept our sincere apologies for the inconveniences caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are happy to have been informed that you have received your parcel meanwhile. Please accept our sincere apologies for the inconveniences caused.