I ordered a blackout blind, initially in the wrong colour (my mistake, though I found the colour charts on the website hard to match). So I had to order a 2nd and return the 1st. Both deliveries were great, and installation was easy. I do appreciate that a full refund was given for the returned blind (thank you) but the return process took a long time (4 weeks?) and seemed only to move forwards when I asked (which I did 2 or 3 times). But thank you - great quality, much appreciated.
