Hi there,
My blinds never arrived today.
I took the day off work to be in to receive them.
Please let me know asap what is happening.
I’m now away for the rest of this week.
I’d like compensation please.
Many thanks,
Jo
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the confusion regarding the delivery of your order.
After reviewing your case with our customer service team, we understand that you have since been in contact with them and that the order was delivered to a neighboring property and signed for on 16/09/2026. We hope your blinds are now with you and meeting your expectations.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the confusion regarding the delivery of your order. After reviewing your case with our customer service team, we understand that you have since been in contact with them and that the order was delivered to a neighboring property and signed for on 16/09/2026. We hope your blinds are now with you and meeting your expectations.