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Michael S
0/10
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I wanted to point out about the complete and utter waste of money, quite expensive too, that this product is. Please feel free to forward this to anyone who cares to take an interest in after sales/ customer care. I do NOT care for a phone call as this will resolve nothing. Just wanted to inform Velux on how this product was a, in my opinion, complete rip off. Better to tell people how to maintain, rather than sell them this shoddy product.
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Julie C
10/10
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Velux blinds are very good quality, fit well and are really easy to install by myself
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Sarah S
10/10
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Great customer service, one blind arrived with an open end (damaged in transit), a replacement blinds was dispatched immediately…very refreshing to find excellent customer care
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Judi A
0/10
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Oct 28th money paid for blind order. NO DELIVERY NO ACTION FROM VELUX. STILL WAITING
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry for the delay you experienced with your blind order and for any inconvenience this caused. We’re pleased to confirm that a replacement blind was processed and has now been successfully delivered.
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Karen H
6/10
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I still haven’t received my order. The delivery time should be stated at the point of purchase as I wouldn’t have ordered if I’d know it would take so long. I ordered on 26th October and I’m now being told it will be 12th November before it’s delivered.
Comment by veluxblindsdirect.co.uk:
We're sorry to learn that there was an issue with your sample order, as these are sent from our head office through the royal mail second class system, regrettably there is no way for us to track this order for you. As the 12th of November has passed, please contact us if you still have not received this order and we can look into this for you further.
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GERALD B
10/10
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blinds did not get delivered on time due to the courier but your customer service team sorted this out so no problems
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Carl G
0/10
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Do not use Everi as your courier firm, they have failed to deliver on time and when they did it was a destroyed empty box at 10.36PM and just left on the doorstep with no attempt to try and knock on the door. The delivery when I bought the product on line was 1-2 days this was on the 3rd of November, I have now ben told that i will not receive the replacements until 10th November at the earliest. This failing by Everi and by default Velux has cost me both time and money in the completion of the project.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced with your delivery and the condition in which your parcel arrived. We have already been in contact to arrange replacements, and we appreciate your patience while this is being resolved. Please be assured that your comments have been shared with our delivery partner.
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.