Overall I was disappointed with how VELUX customer service responded to my query. I received wrong colour items but decided to put up with it. I think the problem is really with how things are presented on the website. I’ve been internet shopping for years but I found this experience difficult and not satisfactory. I hope my blinds last long enough that I can move house before I have to replace anymore!! I hope I never have to buy velux windows or blinds at my next home.
The blind has exceeded my expectations. It completely shuts out the light. It’s fantastic.
Return not applicable but the other aspects were very easy to navigate. Fitting was a little confusing but got there eventually
Jennifer from customer service did not amend the invoice as requested! Slow service just to get a copy of a invoice!
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that you experienced a longer response time than expected. Our customer service team will get back to your inquiry as soon as possible. We strive to respond to all questions and requests in a timely manner.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest review. Providing excellent service is our priority, and we apologize for falling short. Please let us know how we can support you going forward.