My blinds arrived after a week of waiting, and the window attachments arrived almost a week later.
Why could they not be shipped quicker and at the same time? When I started to fit the blinds I realised I was still missing part of my order.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve. If there's anything we can do to help, please reach out to our support team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve. If there's anything we can do to help, please reach out to our support team.