Shame a replacement blind is not available without the complete unit. Two existing good frames were disposed of. New units were left on doorstep without our knowledge.
Purchasing the correct size of blind was easy, due to the code on the window no measuring was necessary. The Installation instructions were simple to follow. Very pleased.
Initially I was a little disappointed as I wanted the blinds \'yesterday\'. Velux however delivered two days before their stated delivery date so i was very pleased.
Customer service agent was very helpful & polite. The delivery process was not easy to follow. The blind was shipped from one supply depot, whilst the brackets required to fit it to the frame of my existing GGL1 were shipped from another depot. However this was not adequately indicated in the online paperwork you sent me, nore was it explained that the items would arrive on different days. My blind arrived on a Tuesday, but the brackets did not arrive until the Friday afternoon following.
This was to replace a previous electric blind & we can see the design has improved some over the years & now seems a much more stable tracking system which is less likely to cause issues.
The delivery information (2-3 days) on your order confirmation did not (anywhere near) reflect the reality (9+ days), and as a consequence it has not been possible to receive the delivery. I am awaiting a full refund.