|
Neil A
10/10
|
Packaging was torn badly but product not damaged. Very pleased with easy fitting & quality of the blind.
|
Paul B
8/10
|
Great reliable product. Installation guide is not so clear, over complicated. However, agent on the phone was very good and sorted immediately.
|
Sarah R
5/10
|
The site drove me crazy (the product itself is great actually easy to install and works really well) but the website needs some serious improvement. I had to manually write down the product codes and cross reference them with the samples as to the names. You should be able to click on the colour of the blind and it comes up then and there with the name of the colour and the code rather than having to put them in your basket and work out the colour afterwards once you get to the buying part of the page. Then I had to buy another blind (my fault) the return page requesting the photos didn’t work very well - the next day it did no idea what was different. But then I had to order a different size blind and came up with this and awful problem as to try and work out the colour of the blind and make sure it was the same - again had to go to the final page before buying to find out the product code. What a pain. I was waiting for this feedback form as it really needs improvement.
|
peter k
8/10
|
The help I had from the technical team was excellent but the wait on the phone to speak to anyone was unacceptable. I had to make 3 calls with wait times of around 15 minutes which was really annoying. It’s a shame because once through to your team, the information and advice was faultless.
|
David J
8/10
|
The product is a quality item, however they do seem to be a premium price. I fully appreciate that raw materials and manufacturing costs have increased but even with discount expensive.