The original blind did not work. But your technical support was excellent, and I now have a working blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your original blind didn’t work as expected, but we’re very glad that our technical support team was able to assist you and get everything up and running.
If you ever need further assistance, we’re always happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your original blind didn’t work as expected, but we’re very glad that our technical support team was able to assist you and get everything up and running. If you ever need further assistance, we’re always happy to help.