Items missing from my order so I can't use your blinds yet!!
Costumer service were friendly, knowledgeable and as helpful as they could be.
Still very disappointed that such an incompetent and careless mistake was made though!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry to hear that items were missing from your order. We completely understand how frustrating it must be not to be able to use your blinds right away.
We’re glad to hear that our customer service team was friendly and helpful.
Please rest assured that we’re committed to resolving this for you as quickly as possible. If there’s anything still outstanding or if you need further assistance, our team is here and ready to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry to hear that items were missing from your order. We completely understand how frustrating it must be not to be able to use your blinds right away. We’re glad to hear that our customer service team was friendly and helpful. Please rest assured that we’re committed to resolving this for you as quickly as possible. If there’s anything still outstanding or if you need further assistance, our team is here and ready to help.