My only criticism is the instructions for replacing a blind. There is a video online which is too far from the man doing it to see clearly. The written instructions were very basic. I needed reassurance that releasing the top bar of the old blind takes a lot of pressure. I was doing it too gently for fear of breaking something. Luckily I watched a video on YouTube where a tradesman replaced a blind and talked you through it, which we really helpful x
Customer service agent (Michael) both professional and patient to help me with my enquiry.
The instructions for fitting make simple job very tricky. Luckily I was able to get very clear instructions from Daniel in technical help
The website encourages the customer to buy the fixing kit for the pleated black out blinds which was not necessary as they came with the blinds so I could have saved £20 ! But I did buy them online and they were easy to fit so I did save money rather than pay a blinds company to order and fit them for me !
I was apprehensive replacing a blind would be a challenge. Once I learned of the window codes I was more confident. Fitting it once arrived took 20mins. I was so impressed!
One item arrived defective, it was not damaged during transport, but must have been packed up in that state. Disappointing. But the replacement came immediately. That was very good.
I requested delivery specifically for 10th February. I checked the order status and everything was set for 14th. Then all of a sudden half the order was delivered early and the rest on 14th. When ordering everything was due 10th. I had to arrange for someone to be home on 2 occasions to receive my order.