Thank you for your feedback. We’d love to make this right for you. If you could get in touch with our customer support team, we’ll be happy to provide the installation guide straight away and walk you through the process if needed. Our team is always here to help ensure your blind is fitted quickly and hassle‑free.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’d love to make this right for you. If you could get in touch with our customer support team, we’ll be happy to provide the installation guide straight away and walk you through the process if needed. Our team is always here to help ensure your blind is fitted quickly and hassle‑free.