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D H
10/10
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The blinds could do with being bag up for weather proofing when in transit. The blinds were left on my door step and water had soaked into the bottom of the boxes but luckily no damage. Velux is a top product and would buy again. Regards Darren
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Ellie M
4/10
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Items were shipped 3 days ago but are still showing in tracking sitting in warehouse in France! Need to improve shipping or use different courier
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Robert S
4/10
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The blind design varied from the original, which seemed a better product. New holes had to be drilled and the channel to raise or lower could not be used without the accesory. May as well have bought a cheaper after market product. An advantage was that the click in for the cassette did work as OEM- which was good. Customer service has never responded to my e mail.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I'm sorry to hear you had some queries about the installation your new VELUX blinds. Thank you for taking the time to speak with me - as per our telephone conversation, I'm very happy to hear that you have managed to successfully fit the new style of blinds and these are working well as you'd initially expected. If you need any further assistance, we’re always here to help.
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Alasdair M
3/10
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Your supporting documentation is outrageously bad.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the supporting documentation did not meet your expectations. We are reviewing our materials to ensure they provide clearer and more comprehensive guidance.
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Elaine R
0/10
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Package not yet received. Order placed 18 days ago.Emailed customer service and reply said will be in touch in 72 hours which is too long.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologise for the delay with your order and are pleased to confirm that it has now been delivered.
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Morag D
10/10
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The blind arrived quickly and was exactly as expected. Easy to fit thanks to the clearly set out comprehensive instructions. It looks great and is easy to use with the adapter and extension pole.
Comment by veluxblindsdirect.co.uk:
I was sorry to hear that your blinds have not arrived on the expected delivery date. I attempted to call you to discuss this further, as you were unavailable, I have emailed you with to confirm that we have processed a replacement order to avoid any further disappointment in the event that the original order does not arrive. Please accept our sincere apologies for any inconvenience this may have caused.