these velux windows are very difficult to open and close.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you’re finding the window difficult to open and close. This is not the experience we want for our customers. We recommend contacting our Customer Service team, who can help check whether the issue is related to installation, adjustment, or general operation and offer appropriate assistance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you’re finding the window difficult to open and close. This is not the experience we want for our customers. We recommend contacting our Customer Service team, who can help check whether the issue is related to installation, adjustment, or general operation and offer appropriate assistance.