Direct service from Velux excellent. Actual windows provided by builder. Also blinds - variety of styles not apparent with builder or retailer. Need for pole to control windows and blind and small catches for blinds not apparent until we moved in.
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My only criticism is the instructions for replacing a blind. There is a video online which is too far from the man doing it to see clearly. The written instructions were very basic. I needed reassurance that releasing the top bar of the old blind takes a lot of pressure. I was doing it too gently for fear of breaking something. Luckily I watched a video on YouTube where a tradesman replaced a blind and talked you through it, which we really helpful x
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