Staff on the phone (I called twice re delivery) were very helpful, however, delivery instructions did not seem to be passed on to or actioned by courier. Hence my blind had 2 failed attempts as I was on holiday.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that our team were helpful when you got in touch.
We’re sorry, however, that the delivery instructions were not followed by the courier, resulting in the failed attempts while you were away.
Your comments have been noted, and we’ll use this to review how instructions are shared with our delivery partners.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that our team were helpful when you got in touch. We’re sorry, however, that the delivery instructions were not followed by the courier, resulting in the failed attempts while you were away. Your comments have been noted, and we’ll use this to review how instructions are shared with our delivery partners.