Quite a wait for delivery. The hub is a little cumbersome and I does not appear to connect through Alexa which is a shame However the blinds themselves are excellent and very easy to fit.
The website description of the product is very poor & we were not sure that we were ordering the correct product. I states replacement, what is that, you should have clear descriptions of your product & detailed information in what you are buying, terrible website
When I bought my blind it was not clear that they are not suitable for my application. I can\'t open and close them as I can\'t reach them and you do not have a way to solve this issue,
It took ages for Velux to replace some blinds and one of the solar panels/batteries is faulty on one of our new windows.
My order was delivered in 2 consignments - I expected 1 delivery. Two different carriers was quite confusing and I then missed the 2nd half of the delivery. Had to then pick them up from local post office.
Had slight problem with online ordering as it wouldn’t let me delete an item . Sorted with phone call and could have been my lack of computing skills .It\'s an age thing!!. Yet to be fixed in place but confident things will work out well.
The product arrived broken. One of the small hex screws had missed it\'s hole and the end plate had fallen off. I managed to bend the metal and repair it, hopefully the blind will be fine.
sceptical initially it would be so easy to fit, but absolute went smoothly, we luckily had the right screwdriver head but would be irritated if we had has this as the UK commonly use crosshead or phillips - not that particular \'star\' type.
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Allan Blackman
8/10
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I bought the only opener hook option I had (it was too short so I have cut off the hook and added it to a longer pole)...I would have bought a second hook if it was available but was not an option. I could ring and ask if you sell just the hook but as not listed I think not ...so have made my own; not as good but better than paying a second £30 plus for a long pole I did not need.