|
Ilaria M
9/10
|
The Customer Care person I spoke with before placing the order, LYNN, was absolutely brilliant! Knowledgeable, professional, friendly. She made all the difference in making this experience a 5* one! THANK YOU.
|
BRIAN G
2/10
|
If you must redesign a blind it would be very helpful if you made it to be held in place by the clips already designed for this purpose on the window frame or, alternatively, be able to supply new clips that enable fitting by one person ( I live alone!). I am unimpressed with the redesigned product to say the least!!
|
Michael L
0/10
|
I was told blinds to be delivered Tuesday.I waited in all day. No delivery.No track and trace. No phone call to tell me of delivery . Telephoned Velux today.Spoke to Katz. Nice lady but did not seem to be in a position to help.So I am still waiting with no idea of when blinds due to be delivered.. Dreadful customer service M Leonard
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that there were problems with the delivery. Our customer service contacted the customer and arranged for a replacement order to be delivered as soon as possible.
|
Jonathan C
5/10
|
Despite ordering an off the shelf KIG300 unit along with my blinds, I have had no communication regarding the delivery of the KIG. I have already contacted customer service and still received no reply.
|
David G
2/10
|
How can I do a survey when I have not had the blind delivered yet? This survey, the second one to be sent, is too early!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear , that the ordered items did not arrive yet. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve.