My daughter fitted the blinds for me, she found it a little confusing but managed in the end. im a bit disappointed that the pull down part feels flimsy, and worried it wont last when sunshine gets on it.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback.
We’re pleased to hear that your daughter was able to successfully install the blinds, though we’re sorry to learn that the process felt somewhat confusing. Your feedback is important, and we will continue working to make our instructions clearer and easier to follow.
If you notice any issues with the blind’s performance over time, please don’t hesitate to contact us.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that your daughter was able to successfully install the blinds, though we’re sorry to learn that the process felt somewhat confusing. Your feedback is important, and we will continue working to make our instructions clearer and easier to follow. If you notice any issues with the blind’s performance over time, please don’t hesitate to contact us.