I think people won’t realise it’s coming from another country and may take longer than expected
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Mark Walland
8/10
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Didn\'t have any problems with your side of the order. The only problem was the fitting instructions which were too small and not clear enough. Luckily YouTube helped me out.
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Peter Hudson
10/10
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Sharifa made my telephone support call very pleasant and informative she is knowledgeable and has a beautiful easy manner on the phone I was extremely happy with her advice and purchased because of her help
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John Harwood
10/10
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All my queries about the product were answered. It was delivered very quickly. The packaging was very durable and the window arrived with no damage. Really pleased.
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Eric Duffin
9/10
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I did not speel to Customer service so I cou;d not comment - however on the backing of the rest of your organisation I believe they wou;d have been very helpful I cant comment on ease of install as a tradesman is doing the installation And relative to other Velux suppliers you were competitve
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Bijayesh Madhikarmi
10/10
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What truly set this store apart was the **customer service**. The staff were not only knowledgeable about their products but also showed a genuine passion for helping customers find the perfect solution for their homes. They were attentive, answering all my questions with patience and expertise, making the entire process seamless and enjoyable. Overall, my experience with the Roof Window Store was nothing short of exceptional. Their commitment to quality products and outstanding customer service has earned them a loyal customer. I highly recommend them to anyone looking to enhance their home with beautiful, functional roof windows.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback. We ship directly from VELUX warehouses. While most stock is in the UK, not everything is always available. The blind you ordered came from VELUX's Danish warehouse, with an estimated lead time of 11-13 working days which was communicated at the time of ordering. Despite this, we managed to deliver it in half the time. I hope our communication regarding lead-time and delivery dates was clear and that the product meets your expectations of VELUX quality.