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Fearne Ramage
10/10
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The delivery service is what let The Roof Window Store down, however the recovery and assistance to send out a replacement for the extremely damaged boxes was wonderful and I really appriciated the way in which this was dealt with.
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Jennie Latham
10/10
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Nicola Waygood
10/10
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Really pleased with the product. Reasonably priced, arrived on time and was easy to install.
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James Williams
10/10
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Honestly I had a brilliant deal on the item I purchased, great price and very quick delivery, extremely happy!
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Daniel Strange
3/10
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Little bit unorganised. Customer service didn’t get back to me as promised.
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! Having reviewed the case I regret to see that your item arrived damaged in transit. Although communication was not impeccable, I was glad that we managed to come up with a palatable solution eventually. Thank you for your positive feedback to our agent as well. Should you have any question going forward, please do not hesitate to get in touch. And remember that all our windows are covered by a 10-year manufacturer warranty for your peace of mind. Best regards,
Comment by TheRoofWindowStore.co.uk:
Thanks for your feedback! Apologies, but I have not been able to find any cases regarding your order so I am unsure if you have contacted us regarding the VELUX window before or after ordering at all. I have seen an order cancellation for a Solstro flashing set however, which is currently being handled by the team and we will get back to you on that shortly. I would be really grateful if you could elaborate on the issue on hand so we can help as well as improve our services in the future. Best regards, Theroofwindowstore.co.uk