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Katherine Smallwood
10/10
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My experience from start to finish was brilliant. the first agent I spoke to was so helpful and really made it easier. Csilla from then on was amazing. Responded quickly to my questions and when the window turned up damaged, she arranged for a replacement straight away. The only negative was the delivery company as we were told it would be a certain date and it never arrived. I had to cancel my plans to wait for it but it never turned up. It arrived the next day but having received so many emails and texts saying it would be here and then for it not to turn up is disappointing but no fault of the roof window store. Csilla chased up the company and kept me informed of when it would arrive which was great.
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Tom Coles
10/10
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Many thanks to Csilla Bedy for being so prompt with tracking a delivery and then arranging for collection after I had mis ordered and speedy delivery of correct items.
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Michael Love
10/10
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Alexander May
10/10
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Very pleased with my velux window, website was easy to use and was kept well informed. delivery was 1st class
Exactly as described. 66% of the price on the main Velux site. Delivered as expected and resolved a minor transit damage issue without quibble, would 100% use again and recommend.
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Alan Robertson
7/10
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it was easy enough to order once we worked out the difference in the products (not always obvious to a layman), process was smooth, communication was accurate, delivery as advised.
Comment by TheRoofWindowStore.co.uk:
Dear Alan, We greatly appreciate your business and are delighted to hear that once the product differences were clarified, your ordering experience proceeded smoothly. Our commitment to clear communication and accurate service is a top priority, every feedback and suggestion are welcome. If you need any assistance in the future, please know that our customer service team is available from 7:30 AM to 5:00 PM to assist you. Thank you for choosing us, and we look forward to serving you again. Best regards, theroofwindowstore.co.uk
Comment by TheRoofWindowStore.co.uk:
Dear Elisabeth, thank you for getting in touch with us. Your feedback is invaluable for us to keep our services at the highest level. Please accept our sincere apologies for the inconvenience caused by the unsuccessful delivery of your recent order. We understand how frustrating this must have been for you. An investigation has been started with the warehouse and our carrier partner to help us avoid these situations. We do everything in our power to facilitate smooth delivery of the replacement order. Once again, please accept our sincerest apologies for the delay and the inconvenience caused. We are committed to resolving this matter swiftly and ensuring that you receive your order as soon as possible. Thank you for your understanding. Best regards, The Roof Window Store