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Darren Hall
7/10
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Everything else was great, but the delivery was problematic - the delivery link was broken so I couldn\'t change the delivery for a time I would be available. However, the delivery guy was absolutely brilliant in talking it through on the phone and putting the stuff out of sight.
Comment by TheRoofWindowStore.co.uk:
Good Morning. Thank you for your feedback. Your comments are important to us as it helps us improvethe quality of our products and services. We are sorry to hea the tracking link you received was broken. We will investigate this further with our logistics team to ensure this is resolved right away and no further distruption is caused. If you have any further concerns, please do not hesitate to contact us. Kind Regards. Roof Blinds
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Richard Barnes
10/10
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I was given an approximate delivery of 2 weeks but it came before that. Communication was excellent as well so thank you
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for your feedback. Your feedback is important to us as it helps us improve the quality of our products and services. As a certified retailer of VELUX, we benefit from extremely competitive prices currently, and can be proud to be not only one of the cheapest on the market but offer a high level of customer service also. I am sorry you felt our prices were not the best on this occasion and it is something we will forward to our pricing team to look in to further. If we can assist you with any future projects, please do not hesitate to reach out to our Sales Team and a member of our team will try their best to prepare the best price for you. Kind Regards. The Roof Window Store