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Daniel House
5/10
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Due to supply delays during covid we ordered it early and have not yet installed it, so not sure how we are covered if the roofer opens up the box and it doesn’t work?
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for your feedback. We would like to remind you that we offer a 60-day return period should the order be unsuitable in anyway. However, should there be any manufactural damage, or the window does not work, we are happy to discuss this on a case-by-case basis due to the warranty attached to the product. Please contact us if there are any concerns and we will work together to provide a resolution you are pleased with should this situation arise. Kind Regards. The Roof Window Store
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Robert Gilbert
7/10
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In the current retail environment where we are accustomed to receiving advanced notice of deliveries either the day before or the day of delivery - even for a small package - giving approximate times is not good enough for such large orders which require coordination at the point of drop-off. In our example, the driver as good as dumped a twelve hundred pound order of roof lights in front of the skip on the pavement outside our house, knocked on the front window as a means of letting my partner know our order was left there and - without so much as a \'there\'s your delivery note\' or \'are you alright to deal with this\' uttered the word \'windows\' and walked back to the van to drive away. I think a little more consideration and joined-up thinking about how the customer is meant to deal with their 110kg order alone without advance notice of delivery is necessary here. It would certainly be an improvement over the experience we had. It\'s a lot of money to spend on items left on the street for any length of time. Have a care for the customer receiving the goods who, I might add, may have been elderly, disabled, physically not strong enough to deal with the order without due notice.
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Entwistle Robert
10/10
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Colin Pennycook
10/10
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Velux window was easy to fit, but found video on you tube more precise than supplied instructions.
Comment by TheRoofWindowStore.co.uk:
Good morning. Thank you for your feedback. Your comments are important to us as we are always seeking ways to improve the quality of our products and services. We are sorry to hear your comments and that you were not pleased with the service we provided. We will take these comments on board and look at ways we can begin to be more proactive with our network of customers. If you have any unanswered questions, please do not hesitate to reach out to our support team. Kind Regards. The Roof Window Store.