TheRoofWindowStore.co.uk Reviews

Consumer Goods

(245 public reviews)
Rating of  9.3  from 0 - 10

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Good experience all round but difficult to get through by phone, but email works well if you don’t want/need an instant answer

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I researched multiple window providers before choosing The Roof Window Store because of their web site and association with VKR and Velux, partly because most likely to get delivery in these covid times! It was reassuring for the Company to live up to my hopes. I was very happy with how fast, friendly, and informative the customer service folks were on the phone and email. They were really helpful and reassuring for someone new to window ordering.

Comment by TheRoofWindowStore.co.uk:

Good Afternoon, Thank you for providing us with your feedback. Your comments are important to us as it allows us to improve the quality of our products and services. We're happy to hear our Customer Service team delivered a first class service and your order was delivered on time. If you need our assistance further, please do not hesitate to contact us, Kind Regards, The Roof Window Store

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When a delivery date is given , it should be honoured, not deliver part of the order and the as a customer I had to chase you to get the remainder. Two other delivery dates were given and not honoured. The problem was not yourself. It was the delivery company.

Comment by TheRoofWindowStore.co.uk:

Good Afternoon, Thank you for providing us with your feedback. Your comments are important to us as it allows us to improve the quality of our products and services. We're extremely sorry to hear you faced a delay with your delivery. We'll feed this back in to our carrier to prevent such cases happening in the future. I'm happy to see our Customer Service Team resolved your case with a good will gesture. If you need our assistance further, please do not hesitate to contact us, Kind Regards, The Roof Window Store

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Right product best price I could find and delivered on time

Comment by TheRoofWindowStore.co.uk:

Good Afternoon, Thank you for providing us with your feedback. Your comments are important to us as it allows us to continually improve the quality of our service and products. If you require our assistance in the future, please do not hesitate to contact a member of our team. Kind Regards, The Roof Window Store

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I purchased two velux windows with the recommended extras (insulation strip, flashings etc). I was told the items were in stock and would be delivered next day. Next day passed and no arrival. I spoke to customer services and due to one of the insulation strips not being available, they cancelled the entire order, but didn't think to let me know. Another company happy to take your money, then sort out the details later. Yoi shouldn't be able to order items if they aren't stocked, and i shouldn't be left with a cancelled order because no one had the descentcy to contact me to tell my there was an issue with the order.

Comment by TheRoofWindowStore.co.uk:

Good Afternoon, Thank you for providing us with your feedback. Firstly, we would like to take the time to apologise for the delay in receiving your order. At the time of placing your order there was no stock implications made aware to us by VELUX, which we're deeply sorry for. Your order faced a 1 day delivery delay due to this issue as we always attempt to deliver within 2 - 4 working days as per our order confirmation emails. We will certainly take your feedback on board as we are always looking for ways to improve the quality of our service. If we can assist you further, please do not hesitate to talk to us, Kind Regards, The Roof Window Store

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First class service, thank you.

Comment by TheRoofWindowStore.co.uk:

Good Afternoon, Thank you for providing us with your feedback. Your comments are important to us as it allows us to continually improve the quality of our service and products. If you require our assistance in the future, please do not hesitate to contact a member of our team. Kind Regards, The Roof Window Store

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