All round excellent experience. My error from misunderstanding my roofer that I didn’t order the flashing kit but the agent on the phone knew exactly what I needed and it was with me in a couple of days. Window looks excellent in situ and am very, very happy with the finish and quality.
Very knowledgeable lady that I spoke to and item arrived 2 weeks sooner than I expected.
We had purchased 2 new velux UPVCwindows to replace wooden ones. We left a clip on one by mistake and had to order another. We were very disappointed with the amount of postage for a small clip.It seemed completely too much postage for such a small lightweight item.We were pleased with the clip but not the postage.
I had great help from your team when i ordered an incorrect flashing/ they sorted it out with problem
Delivery date was given at point order and ignored. Delivery was made on the default date given to me. When delivery came, DX left all packages outside my house for all to see. Not good.