I'm very pleased with the CG platform, although I'm unplesantly surprises by the latest huge changes. To my opinion you should pay much more attention to huge changes like this one than just a webinar. I expect more information from our customer succes manager about this change, before the change is there. I also wonder whether customers were involved in the changes
Comment by CustomerGauge:
Thank you for your comment - I know that we did take a lot of user experience in - and in fact we carefully took input from more than 30 beta customers, starting with our migration to CG4.0 in February, and we had 30 beta customers - all gave some really useful input.
I’m sorry you are were surprised with the change to CG4.0. We will make sure we work with you to ease your transition - and do keep your comments coming. The new CustomerGauge Community (which launches Dec 2017) will also be a great resource for you to share experiences.