CustomerGauge Reviews

I always advocate for CustomerGauge and the valuable data we collect in making important decisions based on client insights. My Account rep, Monte, is incredible and on top of everything. As of late, the new survey suite migration is exciting, but creating new surveys in the new suite is very confusing and creates a lot of frustration and time needed to migrate over. Laura has been initiating the changes with me through this process, but I feel there isn\'t enough time to get to it with my internal workload. I also understand the importance of a \"new way\" of doing things, but it has become very time-consuming. I am finding it tough to find time to manage the migration during a very busy time at work.

Love Customer Gauge - have helped us improve our CX approach/process

Customer Gauge is an amazing partner. I cannot stress enough how great it is to work with you folks. Monte Kozmits is the bees knees and we very much appreciate him!

I still think that the academy could do with a bit of improvement for usability. But once you understand the platform it is easier to navigate.

I would like to thank our CSM Monte Kozmits and the larger CG team, as we\'ve continued to evolve our program: attributing revenue and improving the engagement in our survey response and with our team the feedback and recommendations from Monte and team have been critical in our success