CustomerGauge Reviews

Technology

CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience.

The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®.

158 public reviews for CustomerGauge
Rating of 8.6
from 0 - 10
54
Net Promoter Score®
Ratings are based on the last 12 months
customergauge
10/10

The Customer Gauge platform is great, it enables us to manage our NPS across the whole business.

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I am very happy with the tool and CG has played an important role in our CX improvements since 2016. Since 2018, I took up the role as Customer Success Specialist and hoped the CSM would act more as a partner in my start-up period. I do think he did his best and also him being in the US did not help with the time difference.

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customergauge
8/10

Would appreciate more proactive suggestions on continually improving what we do and sharing best practices of other companies

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customergauge
10/10

AS always, our needs and concerns are always handled with a sense of urgency and great care. Customer Gauge has been such a valuable asset to our business!

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The Customer Gauge platform and support team have been instrumental in the success of our daily business operations. Our key focus is driving sales and this tool gives our leadership team the most accurate data necessary to improve our processes. Thank you CG Team!!!!

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Very good support and knowledge about the topic. Our team is able to make use of the tool for deploying our VoC strategy.

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customergauge
10/10

Always made to feel like our business is important and that Customer Gauge want to work with us to maximise the potential of our NPS Surveys

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I need a more tailored solution to B2B companies focusing on measuring NPS and drivers on account/customer levels. Reporting could be more flexible and easier to customize e.g. like you have in modern BI tools from Qlik, Tableau, etc. It would be nice with more case materials from B2B companies in manufacturing, focusing on best practice of NPS surveys and how to implement voice of the customer programs in the orginastion.

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customergauge
8/10

Globally satisfied with the tool. It's more the cost of the administration that is an issue and not enough scalable in case my admin is off (too many none automated actions).

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We have a constantly recurring problem with stuck files that repeats every week.

Comment by CustomerGauge:

Hi Denys,

Sorry to hear that you\'re having issues and thanks for your feedback. A member of our support team will reach out to you straight away to help get the issue solved.

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