CustomerGauge Reviews

Technology

(405 public reviews)
Rating of  8.7  from 0 - 10

CG should focus on B2C aspect of NPS and CSAT as its important for Telcos

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I especially appreciate the support because I still do not master the tool (not using it enough). But I really love the tool, immediate analysis, closing the loop etc...

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Working with the team has been a dream, I\'m very happy with all aspects of the service and the customer gauge platform.

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Easy to use, hopefully to see more functionalities and flexibility in the survey builder.

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keep doing what you are doing! I HEART CustomerGauge!

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The integration hasnt been as smooth but to be expected. I am sure it will get easier and we can get back on track with regular cadence meetings with our usual point of contact.

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Estoy satisfecha de estar conociendo esta plataforma y poder buscar formas de implementarla en el trabajo

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My organisation is getting more and more ready to listen to customers using a cross-functional VoC programme. There\'s still a lot of work to do to improve our VoC capability but the attitude internally is slowly shifting. And I am also becoming better at showing the programme value. I couldn\'t have done this without all CG teams support! I really value our partnership and I enjoy working with all of you. Thank you!

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