I phoned on the 13th May and spoke to a very polite lady who was very helpful in chasing up why the product never arrived on the 9th May as stated and the products arrived just over two hours later.
Phoned on the 13th May and product arrived 2 hours later
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
