I was really impressed with how precisely but simply the blinds fitted to the windows. The instructions even include warnings about common mistakes. After 60 years of assembling everything from Airfix to IKEA I\'m still amazed at how easy it was to fit the blinds
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
