I initiated a return request around 8 Jan 25, I was advised that the refund process would take up to 15 days. It has now been 11 days and the item has yet to be collected. Part of the problem is the choice of DX as Velux\'s courier. DX were supposed to collect the package on 17 Jan, when did not happen I contacted DX to find out why I was told that collection was attempted but no one was home and a picture of my front door was quoted as evidence of the attempted collection. When I checked my CCTV I saw the delivery/collection driver walk part way up my drive, take a photograph of the front of the house, turn around and drive off without even making it to the front door.
