Ordering was very simple using the code on the window. The product is of very good quality. However, my venetian blind was delivered with one of the temporary red transit clips broken which meant that one of the tilt control pulleys was lose inside of the header box. The first time I fitted the blind I found that I had not reinstalled the pulley correctly meaning I had to take it down and figure out the correct installation of the pulley block. I managed to work it out and reinstall the blind successfully. The whole job took me longer than expected, but I have no doubt that without the damage it would have been very quick. I would like to point out that the blind was delivered in a stout box with no apparent damage so I am not sure at what stage in the process the damage occurred.