Customer service agent was very helpful & polite. The delivery process was not easy to follow. The blind was shipped from one supply depot, whilst the brackets required to fit it to the frame of my existing GGL1 were shipped from another depot. However this was not adequately indicated in the online paperwork you sent me, nore was it explained that the items would arrive on different days. My blind arrived on a Tuesday, but the brackets did not arrive until the Friday afternoon following.
