Delivery was a day late waited in on the Tuesday & it didn’t arrive,i then had to waste another day on the Wednesday,so please get a more reliable delivery service my time is important to me ( I have cancer ) was supposed to go to my granddaughter’s ill never get that day back
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
