Our previous Velux blinds had been up for nearly 30 years. We had the rooms professionally decorated so thought it would be nice to have new blinds. They are lovely, we are delighted, easy to install too. Absolutely not complaints about the service it was brilliant. Thank you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
