Replacement blind for purchase from May 2023. Cords broke on one side. Have yet to fit replacement, apprehensive as do not want the same thing to occur in 18 months time. Blind used at least twice a day, shade and blackout. Good coverage, good quality.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
