Can’t think of any improvement you could make to the ordering service, however I previously had a plain VELUX roller blind at my window and it was so sturdy, the new one (pleated) feels very flimsy, only time will tell if it is as good as the last one.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
