This product was ordered in early November 2023, and I specified that it should be delivered on 28 November 2023. It is now 7 December 2023, and there is no sign of it. Nor have I received any notification by Velux that it has been held up.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
