The instructions for the double blind could do with more explanation
The first blind I put up was a real struggle until I watched the video
You might like to suggest this
The double channel bit makes it trickier!
There was much sweat and tears!!
The second one was much easier
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
