It was so easy to find the right product using the code on the window and then, when it arrived, fitting was really straightforward and it looks great. There is no chance of it ending up a bit wonky (like most of my DIY), everything fits perfectly and it looks great. Thank you!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
