Customer Service representatives are great, polite, helpful and friendly, very helpful. Product whilst not cheap is of excellent quality and really quick and easy to fit. Delivery service was a disaster. 4 failed attempts, with no update to Velux or customer upon failed delivery. Incorrect information on the tracking (said we refused the delivery, when the driver didn\'t even get down the road). No resolution available aside from \"your customer just has to wait\". Item was over a week delayed, packaging was damaged on arrival. Delays and inconvenience was made up for by excellent customer service on the phone.
