Royal Mail said they tried to deliver, when they didn\'t. So my blind was slightly delayed. Not a huge issue. I would prefer that my order arrived with a paper invoice so I didn\'t have to print the PDF one, but most companies seem to have given up on printed receipts / invoices!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
