Velux says they can deliver on a certain date and then fail to do so. Then they won\'t pay compensation when deliveries are late. The local Velux fitter provided on the Velux website didn\'t know how properly fit my shutter so cancelled last minute.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
