The instructions for fitting the blind were rather sparse and could also have included instructions for removing the old blind
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're disappointed to hear that the installation instructions did not live up to your expectations. We appreciate your feedback, as we strive to continuously improve in all areas to provide a positive customer experience. If there's anything we can do to help, please reach out to our support team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're disappointed to hear that the installation instructions did not live up to your expectations. We appreciate your feedback, as we strive to continuously improve in all areas to provide a positive customer experience. If there's anything we can do to help, please reach out to our support team.