The customer has been contacted by customer service and the order was received in the meanwhile and installed. The customer is happy with the product. We are sorry for the delivery delay.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
The customer has been contacted by customer service and the order was received in the meanwhile and installed. The customer is happy with the product. We are sorry for the delivery delay.