As the cord is the main failure point on a Velux blind why not make it so you can get replacements?
My delivery was a day late. I was not advised of this or when my parcel was actually being delivered. When or if a service is late it is your responsibility to advise the customer.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed. Please contact our team for further support.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed. Please contact our team for further support.