Our blind was due to be delivered on Friday 16th the comment from delivery company was - consignee moved away!!! Have no idea what they mean and we have paid for a blind we still have not received. Will be contacting velux on Monday
Comment by veluxblindsdirect.co.uk:
We are sorry to hear that the order was not received as expected. The customer has been contacted by our customer support, who have resolved the issue and the customer is happy with the outcome. Do not hesitate to contact our customer service, if you need help with your order.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear that the order was not received as expected. The customer has been contacted by our customer support, who have resolved the issue and the customer is happy with the outcome. Do not hesitate to contact our customer service, if you need help with your order.