We ordered the blinds during the sale, so we were happy with the discount. The delivery arrived a little bit later due to Parcel force not VELUX. So by the time we received them it was two week. We needed the blinds to block out the light. We have 5 windows in one room so it was getting light early waking us up. When they arrived we notice 3 of the side panel edging strips were slightly damaged. So much so that it had bend on the edge making them sharp and not quite flush, we installed them anyway as overall they were good and did the job perfectly We decided to call customer services just to ask for 3 replacement strips so we could keep the blinds up until they arrived. Thinking maybe feedback the helpful and packaging tips for the future. We spoke to a lovely helpful lady whose name I didn’t get. She informed us that she would replace the 3 blinds that are damaged. We did explain that it was only tiny but she suggested that they needed to be replaced. What excellent customs service . Although, we do feel it’s quite a lot to do by replacing the three blinds but again it was explained that this was the best option. We felt very reassured and extremely happy with the blinds beforehand it even happier now. We wouldn’t normally have called but so glad we did. We have another 7 blinds to order yet so I’ll be definitely coming back to VELUX . Thank you .
