Jennifer from customer service did not amend the invoice as requested! Slow service just to get a copy of a invoice!
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that you experienced a longer response time than expected. Our customer service team will get back to your inquiry as soon as possible. We strive to respond to all questions and requests in a timely manner.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that you experienced a longer response time than expected. Our customer service team will get back to your inquiry as soon as possible. We strive to respond to all questions and requests in a timely manner.