The quality of the blind is fine but... why charge extra to order via an actual person rather than online? I needed to speak to an advisor in the first place because your website could not deal with the reference number that I took from the blind, but then had to go online to order unless I wanted to pay a 'delivery charge'. Poor service. Also, the cord on my existing blind wore out but because the blind was over 10 years old I was informed that you didn't stock spare parts! What?! I had to buy a brand new blind when all I needed was a piece of cord.
